Quoin

Grievance officer

Last updated 22 September 2026

If something has gone wrong and support has not resolved it, this is the person responsible for it, as required by the Consumer Protection (E-Commerce) Rules, 2020.

Who to write to

Name: [LEGAL TO CONFIRM] grievance officer name
Designation: Grievance Officer, Quoin
Email: [LEGAL TO CONFIRM] grievance email address
Phone: [LEGAL TO CONFIRM] grievance phone number
Address: [LEGAL TO CONFIRM] registered address

How long a reply takes

A complaint is acknowledged within 48 hours of being received, and resolved within one month. Those are the periods the Rules require, and Quoin holds itself to them.

Before you write

Include your order or booking reference. It is on your confirmation and in your account, and it is the fastest way to find what happened.